Frequently Asked Questions

WHEN SHOULD I SEND MY SAVE THE DATE CARDS?
Save The Dates cards are a great way to inform your family and friends in advance of your special day so they have plenty of time to plan accordingly. If your guests are required to travel a long distance, take time off work or if the wedding is during a holiday season, the sooner you can let them know the better! Six months prior to the wedding day is advisable.

HOW EARLY SHOULD I ORDER MY INVITATIONS?
If you are ordering from The Collection allow 6-8 weeks from placing the order to receiving your stationery. However if you are ordering Bespoke invitations please allow at least 3-4 months from ordering to receiving your bespoke stationery. Then aim to send your invitations out at least eight weeks prior to your wedding date, allowing plenty of time to address your envelopes.

ARE ENVELOPES INCLUDED WITH MY INVITATION ORDER?
Yes, envelopes are included with all invitation orders, as well as the save the dates, reply cards and thank you cards. We can also address the envelope in calligraphy should you so wish.

DO YOU OFFER COORDINATING ITEMS FOR YOUR PRE DESIGNED SETS?
Yes, we offer Save the Dates, Invitations, Reply Cards, Menus, Place Cards, Order of Service, Thank You Cards and Table Plans within each collection as shown online. However, if you need any other coordinating items like table numbers, labels etc. we would be delighted to design these for you too.

CAN I CHANGE THE DESIGNS I SEE ON THE WEBSITE?
Of course, if you have chosen from the collection we can change the colours, fonts and make small alterations to the design from your direction. If you would like a more tailored design to really compliment your special day then the bespoke service is perfect for you. Using the bespoke service we will create unique designs just for you.

CAN I CHANGE THE WORDING ON MY CHOSEN DESIGN?
That's no problem; just send us your wording and we will be happy to incorporate these into the design.

CAN I CHOOSE MY OWN COLOUR INKS TO COORDINATE WITH MY WEDDING COLOURS?
We have a really large choice of inks, just send us your wedding colours and we will send you a choice of swatches to choose from.

DO YOU HAVE A MINIMUM ORDER?
If you are ordering letterpress printed stationery there is a minimum order of 25 per item, this is due to the printing process. For digital items there are no minimum orders.

HOW DO I PLACE AN ORDER?
Simply browse our site and find your perfect stationery. Then contact our design team who will be happy to answer any questions you may have and walk you through the ordering and design process.

WHAT IS YOUR PAYMENT PROCESS?
Emma Jo accepts bank transfers, and personal cheques via post. Call 07807502586 or email us at info@emma-jo.co.uk for details.

ONCE I HAVE PLACED MY ORDER, WHAT HAPPENS NEXT AND HOW LONG WILL IT TAKE TO RECEIVE MY STATIONERY?
Once you have confirmed your order with us and we have received the first 50% non refundable deposit, you will receive a PDF proof via email within two working days. Once you have reviewed and approved the final proofs we will require the remaining 50% non refundable payment before printing of your stationery. For letterpress printed items we like to allow 2-3 weeks for the plate making and printing but you will be updated on progress throughout. Your stationery will then be dispatched to your chosen address.

WILL I RECEIVE A PROOF BEFORE YOU PRINT MY ORDER?
Yes, we will email you your initial full colour PDF proof within two working days of your order and a further two revisions for any changes you may wish to make.

HOW DO I CHECK MY PROOFS AND APPROVE THE ARTWORK?
The final proof is what will be printed, if something is incorrect, missing or out of line this is how it will be printed so it is really important to check everything very carefully. Once you have given final approval, you will take full responsibility for the design and any errors. Any mistakes spotted after the final approval cannot be changed or refunded. We are required to charge for a reprint if needed.

Take your time to review your proofs, all of our artwork is individually created so genuine mistakes can happen.

Why not use this quick check list to help you review the proofs

  • Are the inks correct?
  • Are you happy with the overall layout and look of the design?
  • Are all the stationery items you ordered included in the final proof email?
  • Are the dates, names, addresses, web addresses, email addresses and telephone numbers are all correct?
  • Check and double check all spellings and punctuations.
  • Now let a friend or family member check everything again!

CAN YOU PRINT THE ADDRESSES ON MY ENVELOPES?
Yes, we can digitally print your guest's names and addresses as well as your return address on to your envelopes and we can letterpress print your return address only onto your envelopes. We also have an in house calligrapher who can hand scribe addresses on to your envelopes with a choice of four scripts.

WHAT IS YOUR CANCELLATION AND RETURNS POLICY?
We cannot accept returns as all of our wedding stationery are bespoke products. Once your final proof is approved, we regret there are no cancellations and no refunds.

DO YOU POST TO OTHER COUNTRIES?
Absolutely, we would be delighted to create your wedding stationery in any language you require, wherever you live in the world. Simply supply us with the translations and we will send you all the details and design proofs via email and organise the delivery accordingly.
As an international customer, you will be responsible for all import duties and taxes. We would be happy to provide an estimate of your delivery upon request.

I HAVE DESIGNED MY OWN WEDDING STATIONERY, CAN YOU PRINT IT FOR ME?
Sure, if you would like us to letterpress your design, supply us with the imagery and we will provide you with a quote.

CAN I USE YOUR INVITES FOR OTHER SPECIAL OCCASIONS?
Of course, we would be delighted to adapt any of our designs for any occasion or we could create something more bespoke for you, just let us know what you would like.