Tel: 0845 475 1820How to Order Your Stationery
STEP 1 - Choose your design
Sit down with a nice cup of tea and enjoy a good browse of our wedding invitations, wedding stationery and the bespoke stationery gallery. We also offer optional extras like envelopes liners and addressing, or why not use our in house calligraphy service. There are endless options available, if you don't see something you would like, just get in touch with us.We can also send you a PDF showing the entire collection you are interested in, or send you a sample to help you decide.
STEP 2 - Place your order
Contact a member of our design team who will be delighted to answer any questions you may have from how to customise your stationery to when you should send out your invitations.
Once you have decided on the items you would like and the quantities you need, let us know, including details on your chosen inks and any wording you would like to use. We will then send you your invoice for review, and require a 50% non refundable deposit. Our design team will then create the initial proofs (full colour PDF) via email within two working days once payment has been received. Two initial proofs are available with your order for any changes you may require, additional proofs will be at a further charge. Please contact us for our full Terms and Conditions.
STEP 3 - Approve your final proof
This is the most important part of the process. The final proof is what will be printed, if something is incorrect, missing or out of line this is how it will be printed so it is really important for you to check everything very carefully. Once you have given final approval, you will take full responsibility for the design and any errors. Any mistakes spotted after the final approval cannot be changed or refunded. We are required to charge for a reprint if needed.
Take your time to review your proofs, all of our artwork is individually created so genuine mistakes can happen.
Why not use this quick check list to help you review the proofs
- Are the inks correct?
- Are you happy with the overall layout and look of the design?
- Are all the stationery items you ordered included in the final proof email?
- Are the dates, names, addresses, web addresses, email addresses and telephone numbers are all correct?
- Check and double check all spellings and punctuations.
Now let a friend or family member check everything again!
Once you are completely happy for the items to go to print, send us approval of the proofs along with the remaining 50% non refundable payments.
STEP 4 - Stationery will be dispatched
Once your stationery has been printed and packaged it will be despatched to your chosen address.
PAYMENT TERMS AND METHODS
A 50% non refundable deposit is required when the order is place and the remaining 50% non refundable payment after the approval of the final proof before we begin printing. Emma Jo accepts bank transfers and personal cheques via post. Call 0845 475 1820 or email us at info@emma-jo.co.uk for details.